Legal
Privacy Policy
Last updated: 22 October 2026
This privacy policy explains how Tawazun Soft (“we”, “us”) collects, uses, and protects personal information when you visit tawazunsoft.com, send a contact or demo request, or otherwise communicate with us. If we sign a separate service agreement or statement of work with you, that contract governs personal data processed while delivering the project.
Who we are
Tawazun Soft is a software company headquartered in New Cairo, Egypt. We provide Odoo ERP implementation, integrations, custom software, and related support for companies in Egypt, Saudi Arabia, and the UAE. You can reach us at info@tawazunsoft.com or +20 12 222 85216.
Information we collect
When you use the contact form we collect the name, company, phone number, email address, service interest, and message you submit, plus technical details needed to send the request (such as the page you came from). Our servers and email provider also process standard connection data such as IP address, browser type, and timestamps. If you write to us by email or WhatsApp, we keep the conversation needed to reply.
How we use information
We use this information to respond to enquiries, schedule demos, prepare proposals, deliver and support our products and services, improve the website, and meet legal or accounting duties. We do not sell personal information and we do not use contact-form data for unrelated advertising lists.
Who we share it with
We share information only with service providers that help us operate the website and mailbox (hosting, email delivery, spam and bot protection, and analytics), and only as needed for that purpose. We may also disclose information if the law requires it or to protect the company, our clients, or the public from fraud or security incidents.
Cookies and analytics
The website uses cookies and similar tools that are necessary for language preference, form security (Friendly Captcha), and optional Google Analytics measurement. Analytics helps us understand which pages are used; it does not give us access to your contact-form message unless you send one. You can block non-essential cookies in your browser.
How long we keep it
Contact enquiries are kept for as long as needed to handle the request and for a reasonable follow-up period, then deleted or archived according to our mailbox retention. If you become a client, project records follow the retention period in the service agreement or applicable law.
Security
We use reasonable technical and organisational measures to protect personal information, including HTTPS on the website, access-limited mailboxes, and bot protection on the contact form. No transmission over the internet is completely secure, so please avoid sending passwords or unnecessary sensitive documents through the public form.
Your rights
Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to correct it, to delete it, or to object to certain processing. To make a request, email info@tawazunsoft.com. We may need to confirm your identity before we act.
International transfers
We are based in Egypt and serve clients in Saudi Arabia, the UAE, and other countries. Information you send us may be stored or accessed in Egypt or in the country of a hosting or email provider we use. By contacting us through the website you understand that your information will be processed in these locations.
Children
Our website and services are intended for businesses and adult professionals. We do not knowingly collect personal information from children.
Changes to this policy
We may update this page when our practices or the law change. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you accept the revised policy.
Contact us
For privacy questions, email info@tawazunsoft.com, call +20 12 222 85216, or use the contact form on this website. Our office is in New Cairo, Egypt.